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Overview
The Microsoft Certified IT Professional (MCITP) credential is the
premier certification to highlight a professional's area of expertise,
such as database administration, database development, business
intelligence, messaging, or support.
A Microsoft Certified IT Professional: Enterprise Support Technician
(MCITP: Enterprise Support Technician) possesses the high level of
knowledge and skills needed to support end users in medium-sized or
enterprise environments with the most critical and difficult support
issues. This includes the knowledge and skills to diagnose and resolve
all types of desktop support issues, as well as issues involving mobile
and personal devices.
This three-day instructor-led course provides students with the
knowledge and skills to successfully maintain and troubleshoot Windows
Vista computers. It will provide them with the knowledge and skills
necessary to identify technical problems that can occur in an
organization's client computers. The course will focus on five main
troubleshooting areas: operating system, hardware, networking, security,
and applications.
It will also provide the knowledge and skills necessary to monitor and
maintain Windows Vista client computers.
Exams Required to pass for MCITP
Enterprise
Support Technician
Certification
Exam 70-622: PRO: Supporting and Troubleshooting Applications on a
Windows Vista Client for Enterprise Support Technicians
Audience
The audience for this course is experienced enterprise-level IT
Professionals who focus on a broad range of desktop operating system,
desktop application, mobile device, networking, and hardware support
issues. As working professionals, students must quickly resolve support
issues by combining technical expertise with problem solving and
decision making skills and a deep understanding of their business and
technical environments. They must consider all variables, justify
resolutions with a logical troubleshooting approach, and relate
tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience
with Windows server operating systems. Their jobs require them to stay
knowledgeable and skilled about new versions and updates of technology
in the business environment.
After
completing this course, students will be able to:
• Plan and apply a troubleshooting methodology for an organization.
• Describe how the Windows Vista platform helps address troubleshooting
requirements for important technical areas.
• Identify the most appropriate method to troubleshoot Windows Vista
computers.
• Identify Windows Vista tools that can be used to help in the
troubleshooting process.
• Identify important maintenance tools that will be used as part of IT
operations for their organizations.
• Describe how monitoring and optimization tools in Windows Vista can be
used to assist in troubleshooting and keeping computers performing
optimally.
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Hands
on Training |
MCITP
Enterprise Support Technician
24 Hours
Course NW303
Course Outline
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