Nextec’s ITIL V3 Foundation
course is a 2.5 day journey through the five stages of the ITIL Service Lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Embedded into the ITIL V3 Foundation course is Nextec’s unique virtualization, Living the Lifecycle™. Woven through all of Nextec Academy’s ITIL V3 Certification courses, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, a new web service is introduced and then, as a group, we guide the service through its strategy, design, transition, operation and continual improvement within a virtual business environment.
Nextec’s ITIL V3 Foundation course prepares attendees to successfully achieve their Foundation certification. The independent exam is administered on the third afternoon.
Prerequisites
Familiarity with IT Services is recommended.
Certification
Learners will be equipped to earn their ITIL V3 Foundation Certificate in IT Service Management by achieving a passing score on a 60 minute, 40 question examination.
Audience
ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services including;
- IT Leadership
- Key Business Managers
- Network Operations
- Business Process Analysts
- Business Analysts
- IT Consultants
- Project Managers
- Systems Integrators
- Help Desk / Service Desk Managers and Analysts
- Managed Service Providers
- Application Developers
- Solution Providers and Sales Staff
Who should attend?
This course is for IT Managers and Practitioners involved in the strategy, design, and implementation and on going delivery of business-used IT services and who require an insight into Service Management best practice.