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Foundation Bridge

Introduction to ITIL® version 3 best practice and how it differs from the current ITIL guidelines.

Nextec’s Accredited ITIL® Version 3 (V3)

Virtual Foundation Bridge Course is for professionals holding previous ITIL® (V1/V2) Foundation certificates and who are interested in the new elements of ITIL® V3 and the impact to their organization. The course provides candidates interested in advanced courses an accelerated route to V3 knowledge. Attendees should come ready to participate in lively discussions about process improvements, benefits and challenges.

Course Objectives

Nextec’s bridge course highlights the new topics in ITIL® V3 and the main differences from earlier versions. In addition to preparing students for the V3 Foundation Certificate in IT Service Management examination, the course also allows learners to:

ITIL Training

  • Description of key points within the 5 stages in the lifecycle:
  • focusing on new and changed concepts, new definitions and terminology and key interfaces.

Prerequisites

ITIL® Foundation certification

Existing holders of the ITIL Foundation Certificate from earlier versions of ITIL who want a fast track route to an ITIL v3 Foundation Certificate level of knowledge.

Certification

ITIL Training

The Foundation Bridging Certificate in IT Service Management. For delegates who hold an earlier version of the ITIL Foundation Certificate, this is a pre-requisite for the higher level ITIL v3 qualifications (Capability and Lifecycle) leading to the ITIL Expert.

The examination is a 30-minute multiple choice paper (20 questions), normally taken at the end of the course.

Course Content

Students will learn the following:

  • Overview of drivers for ITIL v3, and its key concepts and benefits
  • Overview of Service Lifecycle approach and composition of each stage within the lifecycle
  • Focusing on new and changed concepts, new definitions and terminology and key interfaces.
  • Description of key points within the 5 stages in the lifecycle:
    * Service Strategy
    * Service Design
    * Service Transition
    * Service Operation
    * Continual Service Improvement

Contact us for upcoming classes @ info@nextecinc.com