Release Control and Validation

ITIL Release, Control and Validation (RCV)

ITIL Credits

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL® Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation (RCV) processes and gain the skills required to successfully complete the exam.

• The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organization to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management as integral parts of its overall business-focused Services Framework.
• The purpose of Release, Control & Validation is to obtain knowledge on ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
• The course provide delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
• The course prepare delegates for the ITIL® Capability examination in Release, Control & Validation.

Audience
The primary audience is IT operational staff involved in ITIL V3 RCV best practices who are wishing to increase their release, control and validation capabilities and knowledge in order to enhance the quality of IT service support within their organization.

Exam
Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Service Transition Certificate.

Course Content

• Service Management as a Practice.
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
• Change management as a capability to realise successful service transition.
• Service validation and testing as a capability to assure the integrity and the quality of service transition.
• Service asset and configuration management as a capability to monitor the state of service transition.
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
• Service request fulfilment and evaluation to assure meeting committed service level performance.
• Common Service Operation activities related to Release, Control and Validation processes.
• Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
• Release Control and Validation process roles and responsibilities.
• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• CSI as a consequence of effective Release, Control and Validation processes.