ITIL® v1/v2 Managers to ITIL v3 Expert Bridging
With ITIL® V3, a new Training Scheme and Point System have been introduced. The ITIL Expert, similar to the V2 Manager’s Certificate in Service Management, is now the highest scholastic achievement inside of IT Service Management and is awarded upon reaching 22 credits.
For ITIL® Service Manager professionals, the ITIL® V3 Managers Bridge Course is the quickest and most cost effective approach to earn the ITIL ExpertTM Certification.
The course covers the subject areas of all five (5) lifecycle stages which are new to V3 and those existing subject areas of V2 which have undergone significant change. It bridges the gap between the ITIL® V2 Service Manager Certificate in IT Service Management and the V3 Advanced Certification, the ITIL ExpertTM.
This course is only intended for those holding a valid Manager’s Certificate in IT Service Management based on ITIL® versions 1 or 2 and those V2 Practitioners who have accrued sufficient credits. Existing Service Managers (17 credits) may sit for the V3 Managers Bridge course (5 day, 5 credits) and pass the examination to achieve the ITIL ExpertTM Certification. ITIL® Practitioners (with 12+ credits) will need to also take and pass the Managing Across the Lifecycle course to earn their ITIL ExpertTM.
Successfully passing the ninety (90) minute, multiple-choice exam on the final day of class, leads to the ITIL Managers Bridge Certificate in IT Service Management. The passing score is 80% (16 of 20). The exam consists of ten (10) Scenarios with two (2) questions on each, for a total of twenty (20) scenario-based, complex multiple-choice questions.
- Individuals currently possessing a V2 ITIL® Manager’s certificate wishing to learn the Service Lifecycle
- Individuals currently possessing a V2 ITIL® Manager’s certificate wishing to bridge their certification to ITIL ExpertTM
- Individuals possessing at least three (3) ITIL® V2 Practitioner certifications – to complete the bridging process, these individuals will also have to take and pass the Managing Across the Lifecycle course
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts and Definitions
- Roles and Organization
- Technology and Architecture
- Implementation considerations
- ITIL Qualification scheme
- Mock exam