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Service Transition

ITIL Credits

ITIL® Service Lifecycle – Service Transition

Overview
 

The difference between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on the Service Transition publication of the ITIL® V3 library, ITSM Academy’s course focuses on the planning, implementing and optimizing of the processes and structure of the Service Transition stage of the IT Service Lifecycle. The course culminates with the ITIL V3 Intermediate Service Transition certification examination.

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL Service Lifecycle.

Course Objectives

The purpose of the Service Transition course is to obtain knowledge on ITIL concepts and terminology. The courses looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle. The course prepares candidates for the ITIL® Lifecycle examination in Service Transition.

Who should attend?The course is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® Foundation Certificate.

  • CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Individuals requiring a deeper understanding of the ITIL® Service Strategy stage of the Lifecycle and how activities in it may be implemented to enhance the quality of IT Service Management within an organization  
  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Strategy  

Prerequisites

The ITIL® Version 3 Foundation Certification in IT Service Management – obtained through ITIL® V3 Foundation or Foundation Bridge Course.

Exam

The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.

Course Content

Topics covered include:

  • The main principles and objectives of Service Transition
  • Challenges, Critical Success Factors and Risks
  • Organizational issues concerned with Transition
  • Technology considerations related to Service Transition
  • The activities commonly performed in the Service Transition arena
  • Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Transition stage:

  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management