Nextec offers accredited ITIL®training thru EXIN® and FoxIT®
ITIL
ITIL- Information Technologies Infrastructure Library (ITIL®) has become the de facto global standard for information technology systems management. ITIL was developed in response to recognition that organizations are increasingly dependent on IT to achieve their corporate goals. Organizations’ growing dependency on IT has embodies best practices for IT Service Management thru ITIL.
IT and business alignment is a key ingredient to the successful implantation of ITIL best practices.
ITIL has a multi-faceted goal to:
■ Provide the best practices for IT service management.
■ Identify key management processes in IT organizations.
■ Align IT services with business requirements.
ITIL Certification Is For Whom?
■ All information technology service providers (so it becomes one of the criteria you would use to hire an IT outsourcing company).
■ Your own IT Directors and managers as well as the management personnel within the service provider you are looking to hire.
■ Your own business managers, business analysts and consultants
you may hire.
■ Any organization that will be hiring IT service providers.
Why Get ITIL Certification?
■ It informs hiring managers the employee has a given level of ability of ITIL.
■ You get a systematic and professional approach to IT service management.
■ Individuals gain qualifications that are accepted and recognized worldwide.
■ Taking the courses at an accredited learning center means you have truly learned the ITIL best practices.
■ When communicating with people across organizations you will be talking the same language and adhering to the same set of rules
ITIL V3 Training
The three-step V3 certification model with foundation, intermediate and advanced levels is based on a credit point system and leads to the new qualification of ITIL® V3 Expert. This new certification structure provides for targeted training and certification in ITIL® V3 with topics compiled on an individual basis. The current certification models are also appropriate for use in further personal development.
Step 1: Foundation Level
The foundation level still forms the basis for the ITIL training. The ITIL foundation level enables the successful participant to gain 2 points.
ITIL V3 Foundation
Accredited ITIL Foundation Bridge (v2 to v3)
Step 2: Intermediate Level
Within the framework of the next level of training – the intermediate level – provision is made for two parallel training routes. These probably equate approximately to the current service manager (lifecycle stream) or practitioner (capability stream). The lifecycle stream is geared towards five new manuals. 3 points are awarded for each module. These five manuals are:
Accredited ITIL Lifecycle
ITIL V3 Service Strategy
ITIL V3 Service Design
ITIL V3 Service Transition
ITIL V3 Service Operation
ITIL V3 Continual Service Improvement
Accredited ITIL Capability
ITIL V3 Release, Control & Validation (RCV)
ITIL V3 Operational Support & Analysis (OSA)
ITIL V3 Service Offerings & Agreements (SOA)
ITIL V3 Planning, Protection and Optimization (PPO)
The intermediate level ends with an examination on the subject of “Managing across the lifecycle”, worth 5 points. If a candidate achieves the 22 necessary points overall, he/she will be awarded the ITIL® V3 Expert certificate.
Step 3: Advanced Level
The advanced level (ITIL® V3 Master) previously only existed in the planning stage. The content will involve the candidate’s individual ability to apply the concepts of ITIL® V3 in practice and to use these in unfamiliar environments.
Accredited ITIL Managing Across the Lifecycle (MALC)Accredited ITIL V 3 Service Manager BridgeTIL guidance is based on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. This increasing dependence has resulted in a growing need for quality IT services meeting business goals and fulfilling customer requirements and expectations. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.